Answers about sizing, shipping, craftsmanship, contact, warranty, and materials.
Answers about sizing, shipping, craftsmanship, contact, warranty, and materials.
1. How do I measure my neck?
Image Design
2.How long for the shipping?
Usually around 14 business days.
3. Is this truly handmade?
Yes, NeoCelestia will only offer handicraft product, and engraving name service will always be freebie!
4. How do I contact the designer directly?
Via TikTok: @Neocelestia or @Mrneogodman Via Telegram: Username: neolee1120 Via email
5. What if the item come broken do I have to send it back?
No, you do not have to send it back, instead, as long as it is not broken by customer, Neocelestia will always make another piece and send it to you.
6. What are the materials?
Neocelestia insists using genuine leather and good quality metal, silver, crystal, and gem in order to meet every customer’s taste.
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