Due to the personalized nature of our handmade products (each item is custom-crafted to your specifications), **we do not accept returns or exchanges for non-quality-related reasons**, including but not limited to:change of mind, color preference, or slight design variations inherent in handmade items.
For Quality Issues:
If you receive a defective/damaged product or an incorrect size, please contact our Customer Service within 7 days of delivery: - Email:neocelestia2025@outlook.com - Provide: Order number + Photos/Videos clearly showing the issue.
We will offer afree replacementupon verification. Shipping costs for replacements will be covered by us.
Note:
- This policy complies with consumer protection regulations for custom-made goods. - We strictly inspect all items before shipment to ensure craftsmanship standards.
Thank you for supporting handmade artistry!
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What is Lorem Ipsum?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Why do we use it?
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
